Refund policy
We want customers to understand our return and refund process before making a purchase.
1. RETURN PERIOD
You may request an eligible return within 30 calendar days after the order is delivered.
To begin a return, contact info@argashoreanest.com before sending the product. Returns sent without prior authorization may not be accepted.
2. RETURN ELIGIBILITY
For a change-of-mind return, the product must be unused and in its original condition.
The product must be returned with its original packaging, parts, accessories, instructions, and included items.
The return must be accompanied by the order number or other proof of purchase.
Products that are used, altered, damaged after delivery, incomplete, or returned outside the return period may not qualify unless required by applicable law.
3. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Inspect your order after delivery.
If an item arrives damaged, defective, or different from what you ordered, contact us within 3 calendar days after delivery at info@argashoreanest.com.
Include your order number, a description of the problem, clear photographs of the product, and clear photographs of the packaging and shipping label where applicable.
We will review the claim and provide instructions. If the issue is confirmed, Arga Shorea Nest will pay the applicable return shipping cost and provide an appropriate refund or other remedy.
Do not discard the product or original packaging before receiving instructions.
4. CHANGE-OF-MIND RETURNS
For an approved return based on preference, size, suitability, or another change-of-mind reason, the customer is responsible for return shipping costs.
Original expedited shipping charges, if any, are non-refundable unless required by law or the return resulted from our confirmed error.
5. RETURN ADDRESS
Authorized returns must be sent to:
ARGA SHOREA INC
5317 FAIRWAY ST
JACKSON, MS 39211
United States
Do not send a return before receiving authorization and return instructions from us.
6. RESTOCKING FEE
We do not charge a restocking fee for eligible returns.
7. RETURN SHIPPING
Use a trackable shipping service and retain the shipping receipt and tracking number until the return is completed.
For customer-paid returns, the customer is responsible for the package until it is delivered to the authorized return address.
8. RETURN INSPECTION
After receiving the return, we will inspect the product and notify you whether the refund has been approved or declined.
If a return does not meet the stated conditions, we will contact you with the available options.
9. REFUNDS
Approved refunds are issued to the original payment method within 5 business days after approval.
Your bank, card issuer, or payment provider may require additional time to post the refund to your account. That additional processing time is outside our control.
10. NON-RETURNABLE ITEMS
Gift cards are not eligible for change-of-mind returns.
Personalized or custom-made products are not eligible for change-of-mind returns.
Products marked as final sale before purchase are not eligible for change-of-mind returns.
Products that cannot be returned for health or hygiene reasons after being opened or used are not eligible for change-of-mind returns where permitted by law.
These limitations do not remove rights relating to products that arrive damaged, defective, or incorrect.
11. EXCHANGES
We do not offer direct exchanges.
If you want a different product, return the eligible original item according to this policy and place a new order separately.
12. CANCELLATIONS
Contact us within 24 hours after placing an order to request cancellation.
We will make reasonable efforts to cancel the order, but cancellation cannot be guaranteed after processing or shipment has started. If the order has already shipped, the return terms in this policy will apply.
13. CONTACT US
ARGA SHOREA INC
Store Name: Arga Shorea Nest
Website: https://argashoreanest.com
Email: info@argashoreanest.com
Phone: 【--】
Address: 5317 FAIRWAY ST, JACKSON, MS 39211, United States
Customer Service Hours: Monday-Friday, 9:00 AM-5:00 PM (UTC-5)
Closed: Saturdays, Sundays, and U.S. federal holidays